BEATRICE – The Beatrice Police Department is conducting a survey to find out public feelings about the department and its’ services. The community satisfaction survey came out in recent utility bills mailed to Beatrice customers. Chief Bruce Lang says an online version of the voluntary survey is also coming soon.
The survey is done about every four or five years. Lang says it was previously conducted through random phone calling.
:23 “can evaluate”
Lang says the survey has been valuable in the past for indicating areas where the department can improve service. One example was crime victims’ services. The local area now has a successful crime victim’s rights program that serves Beatrice and Gage County.
The chief says the department’s officers have generally been viewed very favorably in past surveys, but he says the project’s purpose is mainly to identify trends, or areas to improve upon.
:35 “realize it”
Lang says the survey isn’t done expecting there will be no negative feedback. He says police work is “a gray area business”, where there’s no 100-percent right answer, and different ways to do things. He says the department wants to make sure decisions made by officers in the field, affect people in as positive a manner, as possible.
Chief Lang says results from the survey will be tabulated and likely go to the mayor and city council for review, around September.